Hebden Bridge Hotel Accomodation

Terms and Conditions

Croft Mill is a gated complex. On arrival at the entrance call 01422 846 836 for reception.

All our apartments are smoke free and all public and private spaces are non-smoking.

Apartments and parking spaces are allocated on arrival.

If your booking through a third party agent example laterooms or booking.com you are still subject to the terms and conditions below and your signature to this effect is required on arrival.

1. TO MAKE A BOOKING

You can book through our online booking page or telephone our office on 01422 846 836 which is open from 9 to 5. However, if we are dealing with another customer please leave your message we will endeavour to return your call the same working day. As Croft Mill is a small business we do not have a walk-in office and reception can only be contacted by phone. If a property viewing is required this can only be arranged by appointment only.

2. CONFIRMING YOUR BOOKING

Please note your accommodation is not confirmed until you have received written or email confirmation from us and we reserve the right to refuse any booking before we have issued the written confirmation form.

The management reserves the right to pre-authorize credit cards prior to arrival.

Your booking is made as a consumer and you agree neither the company nor owner will accept liability for expenses, costs, losses, claims or other sums that relate to any business however so suffered or incurred by you. You must be over 21 years of age at the time of making your booking.

As soon as you receive the written or emailed confirmation form, you must check it carefully. Any errors must be reported to us immediately.

3. PAYMENT

As per our cancellation policy (see point 22) payment is due and may be taken 7 days prior to your stay commencement date. If you have provided us with a valid Debit/Credit Card at the time of booking no further action is required as this card will be used to process your payment and cover our damage policy during your stay. However, if paying by cheque, cleared funds need to reach us by this date along with the appropriate breakage deposit if payable (see point 6). Non-payment of the full amount when it becomes due will constitute cancellation of the accommodation and forfeiture of any deposit payment.

4. CREDIT CARD PAYMENTS

At our discretion to recover the credit card company charges levied, we may levy a 3% surcharge and this will be added to any credit card payment. There is no charge for Switch or Debit card payments.

5. ACCOMMODATION COST

The prices quoted are for however many nights’ accommodation from the changeover date which is shown against the property. Included in the price is gas electric, fuel, (unless otherwise stated against the individual property details) and bed linen (please note bed linen is not provided for children’s travel cots). There should be no further costs unless cleaning, breakages, or damage costs are incurred.

The published prices are valid until the next website update. Prices quoted are in sterling and are all inclusive. Should these rates change or other taxes or levies become due, you may be required to pay the extra amount.

The cost of the accommodation is agreed at the time of booking and no further deductions to the cost will be made.

6. BREAKAGE DEPOSIT

If you have not provided us with your credit card details, several of our properties may require a breakage deposit, and you will be informed of this prior to booking. The deposit must be paid 1 week prior to your stay date commencement (please note all payments made will be cashed) and will be refunded within 3 weeks of your return provided there is no damage. Alternatively your credit card will cover any cost of repair or replacement of items. An invoice will be raised and forwarded within 3 weeks of your departure.

7. WEBSITE DETAILS

We endeavour to ensure the information on the web site is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book.

Occasionally, problems mean some facility or service is either not available or restricted. We will endeavour, as soon as practically possible, to inform the person who booked the accommodation.

Croft Mill cannot accept any responsibility, and this includes third party agents, for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in case of negligence by us.

We will not accept responsibility for inaccessibility to any area amenities mentioned on the website.

This web site superseded all previous editions. Prices and booking conditions may be superseded by subsequent editions.

8. OCCUPANCY

Your group must not exceed the maximum number of persons the property will sleep as detailed in the website description. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the departure date. If this happens we will treat your accommodation as cancelled by you and you will not be entitled to a refund of monies of compensation.

The occupant must not (without the express permission of the Owner) allow any person other than guests booked and staying in the Property to use the facilities and amenities of the Property or remain on the property after 11pm.

The apartments cannot be use as party venues (without the express permission of the Owner).

The guest vehicles and their contents and the guest’s personal belongings that are left at the property during (and after) the period of the stay are entirely at the risk of the guest.

Please note the Penthouse apartments are unsuitable for Children under 8 years of age and you are advised to contact Croft Mill before booking if this restriction is in anyway unclear.

9. PETS

Pets are not allowed in the properties or to be kept in cars in the car park during the guest stay.

10. LINEN

A change of linen (sheets, pillow cases, duvet covers, bath sheets, hand towels, bath mats tea towels, and oven gloves) is provided between stays and weekly during a guests stay. There is further mid-week linen/ towel change plus clean at an extra cost of 50 if required.

11. TRAVEL COTS

Please note unless otherwise stated the cots provided are travel cots and there is only 1 cot available per property. We do NOT provide linen for the cots. Please request in advance of arrival in order not to be disappointed.

12. HIGHCHAIRS

Highchairs are available. Please request in advance of arrival in order not to be disappointed.

13. TOWELS

All our properties provide towels.

14. KEY COLLECTION

As Croft Mill is a gated complex on arrival at the entrance please call 01422 846 836 for reception.

Your property is available from 3pm on day of arrival and must be vacated by 10am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready before this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm this on arrival. Keys must be returned to the collection point in the car park on departure.

Arrivals after 9pm can be accommodated, subject to confirmation with the office, but must be contactable via mobile on the evening of arrival to arrange key collection. There may be an additional cost for this service.

A key safe collection point is available for return guests only.

15. CAR PARKING PERMITS

We offer secure parking for one car per property; this will be allocated on arrival

16. CARE OF THE MILL

Our mill is lovingly cared for and we ask that you treat the mill with respect and leave it clean and tidy. Please report any damages/breakages to us or the caretaker on or before departure in order for us to fix/replace these during your stay or prior to the next guests coming in. Damage/breakages caused through neglect may be charged for; in this case we will contact you within 3 weeks of departure.

Carpet, rug and mattress stain removal is chargeable.

17. COMPLAINTS

We work very hard to ensure you have an enjoyable stay with us, we provide you with a quality assurance questionnaire and hope you will complete it and return it to us.

Any difficulties you have during your stay must be reported to us/caretaker straight away so that your reasonable holidays stay may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised straight away as they cannot be rectified after your holiday.

In certain circumstances you may not wish to complain directly to the owner/caretaker and if still dissatisfied then you must write to us within 28 days of your return, we do not have to look at complaints received after this limit. If you return home before telling anyone of your difficulties and your claim doesn’t involve personal injury/death then we cannot accept any liability.

18. ACCESS TO THE PROPERTY

There will be occasions when we will require access to the property to carry out repairs, photography, VisitBritain inspections etc. Wherever possible we will advise you as soon as we are aware of the date and time the access is required. A member of staff will try to accompany people on their visits. In case of emergency (for example, gas or water leak etc.) we will enter your property for your and other guests safety.

19. ALTERNATIVE ACCOMMODATION

In the unlikely event that we are unable to arrange the accommodation requested, or if we have to move you from accommodation you already occupy, we will endeavour to offer alternative accommodation of a similar type as that originally requested. If the alternative accommodation is not acceptable to the guest, we will either refund all monies paid or a pro rata amount depending on the length of stay prior to departure.

20. IF YOU CHANGE OR CANCEL YOUR ACCOMMODATION DETAILS

You must first email our Office to check your requirement can be met and any changes confirmed by yourself in writing. Within 7 days of the commencement date we will be unable to change the accommodation booked. If we are unable to make the change requested and you make alternative arrangements we will try and re-let the original accommodation on your behalf (see point 22 for details).

21. CANCELLATION OR CHANGES TO YOUR BOOKING BY THE OWNER OR COMPANY

We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled.

Most changes are minor but can be significant by which, for the purposes of these conditions, we mean a change of accommodation to that of a lower standard. We will offer you either: cancelling and receiving a full refund of all monies paid to us or offering alternative property.

If the alternative is less expensive than the original, and this may be an alternative Hotel / B&B, we will refund the price difference. If more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes.

Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care.

Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.

22. RELETTING ON YOUR BEHALF

If you have to cancel your holiday due to reasons not covered by the holiday cancellation cover (see point 22 for details), we can, if requested in writing, attempt to re-let your accommodation on your behalf. If successful we will refund any monies paid by the new hirer less third party booking fees if applicable (please note this may not be the website price, especially if it is a late booking). If unsuccessful, all monies paid will be forfeited.

23. YOUR RESPONSIBILITIES

You are responsible for the property; this means you must keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of your stay. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in us making an additional cleaning charge and/or making a claim against you as a result of any damage or loss. Our internal wood floors are natural oak and are unsuitable for stiletto heeled shoes which will cause surface damage.

You are responsible for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party.

You are expected to show due consideration for other people; not to abuse the property or display rude, dangerous or offensive behaviour towards the owner or caretaker or other third party; not to cause an annoyance or become a nuisance to occupants in adjoining properties; not to smoke inside the properties or on the walkways. Possession of the property can be refused or you can be asked to leave before the end of the holiday. If this happens we will treat your stay as having been cancelled by you and you will not be entitled to a refund of your stay cost or compensation.

It is your responsibility to check the holiday property meets your needs and we cannot be responsible for ensuring the property is entirely suitable for your needs.

We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.

Any lost or non-returned keys will incur a charged of 100 which equates to a double lock change to the property you stayed in.

Car park entrance fobs lost or non-returned will incur a charge of 45.

The walkways and staircases are wooden so care must be exercised when surfaces are wet, damp or we are experiencing frosty or snowy conditions. Stiletto heels are also unsuitable and dangerous on wooden stairs and walkways.

While Croft Mill is in a quiet side street in the heart of the popular town of Hebden Bridge it is still important to keep your apartment locked when it is not occupied; this is for the safety of your own personal belongings and the general contents of the apartment.

24. LIABILITY

The owner and the company shall have no liability for any death or personal injury unless, in the case of the company, this results from the negligence of the company or its employees (providing they were at the time acting in the course of their employment) or, in case of the owner, it results from the owner’s negligence or that of any employee of the owner (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner or the company in respect of damage to, or loss of, such personal property except, in the case of the owner, where the damage or loss is caused by the negligence of the owner or that of any employee of the owner (providing they were at the time acting in the course of their employment) or, in the case of the company, where the damage or loss is caused by the negligence of the company or its employees (providing they were at the time acting in the course of their employment).

25. LOST PROPERTY

Small items can often be left behind after a guests stay, e.g. phone chargers sunglasses. If you require us to retain the item for collection or return by post you must notify us immediately. We can hold items for collection for up to four weeks after your departure after this time it will be disposed of. Postage costs will apply.

26. FORCE MAJEURE

Compensation payments will not apply where we cannot fulfil our obligations to our owners due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.

27. BED SIZES